News Link: Emirates Group Requires Customer Sales & Service Agent 1-G4 (ID:2100000O)
Customer Sales Service Agent
Location: Mumbai, India
Closing Date: Jan 22, 2021
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and also actively issue online tickets and sell related products.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Also actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, such as increasing revenue and ensuring Emirates success as a market leading airline.
Qualifications & Experience
Graduation or equivalent
Excellent interpersonal, telephone and customer service skills.
Similarly ability to work in a busy sales team environment.
PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and ticketing courses, Skywards and MARS reservations systems.
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