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Front Desk Agent – Welcomer Required For Marriott International

News Link: Front Desk Agent – Welcomer Required For Marriott International

Job Description

Posting DateFeb 02, 2021
Job Number: 20200097
Job Category: Rooms & Guest Services Operations
Location: Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Also process all payment types such as room charges, cash, checks, debit, or credit. Then process all check-outs including resolving any late and disputed charges. Additionally answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Also Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Also complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Additionally Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Moreover follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Additionally follow all company policies and procedures; and also ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Also welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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